So the next troubleshooting step you want to try is to check and update both apps on your mobile device. Issues like this could happen if you’re not running the current version of the Alexa app and Apple Music app. Check and Update Alexa and Apple Music App If this doesn’t resolve the issue, proceed to the next step.

Select Music & Podcast and then select Explicit Language Filter.

Open the Alexa app on your phone and tap the Menu icon (it looks like three horizontal lines) in the top left-hand corner.

If you’re still having issues playing Apple Music with Alexa, try turning off the explicit filtering feature in the Alexa app to see if that solves the problem.įor some reason, some music services do not support explicit filtering and won’t work if the feature is enabled.įollow the steps below to turn off explicit filtering in the Alexa app: If you’re still having the same issues, continue to the next step.

Try playing Apple Music again to see if it works. Next, force-quit the Alexa app on your phone and open it again. To restart your Echo device, unplug it from the power source and wait for about 10 to 20 seconds and then plug it back in. Perhaps that could cause the issue you’re experiencing.

Restart Your Echo Deviceįirst off, you want to restart your Echo device to ensure any recent changes made in the Alexa app apply to your Echo device. So here’s what to do if your Alexa system won’t play Apple Music: 1. Restore Default Settings on Your Echo DeviceĪpple Music Not Working on Alexa: How to Troubleshoot Apple Music Not Working on Alexa: How to Troubleshoot.

Alexa app for echo wont open